Privacy Policy

Scope of this Privacy Policy

This Policy applies to personal information processed through the YumeWed website, installable web app, customer panel, professional panel, associate panel, admin-operated workflows, enquiry forms, professional profiles, subscription tools, booking tools, invoice tools, notifications and related YumeWed services.

It does not automatically apply to independent websites, payment services or third-party platforms that may be linked from YumeWed. Those services may have their own privacy policies.

Information We Collect

Depending on how you use YumeWed, we may collect information such as:

• Identity information: name, business or brand name and account role.
• Contact information: mobile number, WhatsApp number, email address, city and service location.
• Customer requirement information: wedding/event date, service required, budget, venue/location, occasion, preferences and requirement notes.
• Professional profile information: services, experience, service cities, travel radius, starting price, portfolio, profile photo, biography, website and social-media details.
• Account information: login identifier, password hash, email-verification status and account status.
• Subscription information: selected plan, plan snapshot, subscription period, payment reference and subscription status.
• Booking information: booking date/time, venue, service, stage, notes and customer-professional workflow information.
• Invoice information: invoice recipient details, services, prices, taxes where entered, business details, bank/UPI information supplied by the invoice issuer, invoice status and payment notes.
• Communication information: email logs, notification history, customer-interaction notes and support/grievance communications.
• Technical information: IP address, browser/device information, push-notification device token, security logs and activity/audit records where needed for platform operation, security or diagnostics.

How We Collect Information

We may receive information:

• directly from you when you register, submit a requirement, request a professional, contact YumeWed, create a profile, purchase a subscription or create an invoice;
• from an authorised YumeWed associate or administrator when they create or update a record on your behalf;
• from your use of the Platform, including account actions, device registration, security events and workflow activity;
• from a referral link or campaign identifier when you choose to register through that link;
• from third-party service providers used to deliver platform features, subject to their applicable terms and privacy practices.

How We Use Personal Information

YumeWed may process information for purposes including:

• creating and operating customer, professional, associate and admin-managed accounts;
• verifying email addresses and supporting account authentication;
• reviewing, verifying and managing wedding-service requirements;
• matching customers with professionals based on service, role, city, budget, availability and other relevant criteria;
• allowing customers to request a specific professional;
• revealing appropriate contact information after the relevant workflow stage or assignment;
• managing subscriptions, lead limits, bookings, invoices and operational records;
• sending transactional email, OTP, push notifications and booking reminders;
• preventing fraud, duplicate submissions, abuse and unauthorised access;
• maintaining internal accountability through admin/associate activity logs;
• providing support, resolving complaints and improving the Platform.

Customer Leads, Verification & Professional Matching

When a customer submits a requirement, YumeWed may review the information and contact the customer for verification, clarification, fraud prevention or service matching.

A verified or approved requirement may be assigned to one or more eligible professionals in accordance with YumeWed's operational workflow. Information shared with a professional is limited to what is reasonably required for evaluating, accepting and servicing the lead. Contact information may be masked until the applicable workflow stage.

If a customer specifically requests a professional, YumeWed records that preference so the admin/operations team can review it. A request does not itself create a confirmed booking.

Professional Profiles & Portfolio Information

Professionals may provide information intended for public display, including business name, professional role, city, experience, services, starting price, profile photo, biography and portfolio images.

If a professional is approved and selected for public visibility or featured placement, some of this information may appear on YumeWed's public website. Private account information, password hashes, internal notes and non-public billing information are not intended for public display.

Email, Email OTP, Push Notifications & Service Messages

YumeWed may use your email address, mobile number and registered devices to deliver account, verification, lead, subscription, booking, invoice, reminder, security and support communications.

Email OTP codes are temporary verification credentials. Where supported by the system, OTP values are stored in protected form rather than as permanently readable credentials and are subject to expiry/attempt controls.

Push notifications require browser/device permission. Push device tokens are used to route messages to the registered device. You can disable browser or operating-system notification permission at any time, although doing so may prevent time-sensitive alerts.

Subscription, Payment Reference & Invoice Information

YumeWed may record subscription plan details, payment references, activation status, invoice amounts and related business records. A subscription snapshot may preserve the plan details applicable at the time of a particular purchase.

Where payment is made directly between a customer and a professional, YumeWed may store invoice/payment-status information entered by the relevant user, but YumeWed does not necessarily receive or process the underlying bank/card transaction unless a specific payment service is expressly integrated for that transaction.

If a third-party payment provider is introduced, payment-card or bank credentials may be processed directly by that provider under its own privacy and security terms, and YumeWed may receive transaction references or status information instead of full payment credentials.

Technical, Security & Device Information

YumeWed may process technical information such as IP address, browser, operating system, device type, login/security events, service-worker status, push token, timestamps and audit information when needed to operate features, secure accounts, investigate errors, prevent misuse or maintain reliable service.

Technical information is not treated as a substitute for customer contact information. Where YumeWed maintains a contactable visitor/customer record, it is based on information voluntarily provided through an interaction with YumeWed.

Cookies, Sessions & Local Storage

YumeWed may use cookies, PHP sessions, browser local storage, service-worker storage or similar technologies to keep users logged in, remember preferences, support security, operate the installable web app, register notification devices and maintain essential platform functions.

Disabling essential cookies or browser storage may cause login, notifications or other features to stop working correctly.

When We Share Personal Information

YumeWed may share or make information available:

• with wedding professionals when a customer requirement is verified/assigned and sharing is necessary for the lead workflow;
• with customers when a professional has been matched, accepted or booked and the relevant contact/profile information is appropriate to reveal;
• with authorised associates and administrators who need access to verify, assign, support or manage platform operations;
• with service providers that host, email, notify, secure or otherwise support YumeWed;
• for legal or safety reasons where disclosure is required by law, lawful process, regulatory request, fraud prevention, protection of users or defence of legal rights;
• during a business reorganisation where lawful and subject to appropriate safeguards.

YumeWed does not sell personal data to advertisers.

Technology & Service Providers

YumeWed may use third-party services for hosting, email delivery, push notifications, analytics, security or other infrastructure. Depending on the enabled configuration, these may include hosting providers, email/SMTP providers and Google/Firebase services used for push notifications.

Such providers may process limited information on YumeWed's behalf or as independently governed services. YumeWed aims to limit access to information reasonably necessary for the relevant service.

How Long We Keep Information

YumeWed retains personal information for as long as reasonably necessary for the purpose for which it was collected, including account operation, lead history, customer support, bookings, invoices, subscription records, fraud prevention, dispute handling, legal/accounting requirements and enforcement of agreements.

Retention periods may differ by record type. For example, a temporary OTP should be retained for a much shorter period than an invoice, booking history or legally relevant transaction record.

Where information is no longer reasonably required, YumeWed may delete, anonymise or securely archive it, subject to applicable law and legitimate record-keeping needs.

Data Security

YumeWed uses reasonable administrative and technical measures intended to protect personal information from unauthorised access, alteration, loss or misuse. These may include account authentication, password hashing, role-based permissions, restricted admin/associate access, server-side validation, activity logs and protected credentials.

No internet-based system can guarantee absolute security. Users should use a strong unique password, protect their devices and promptly report suspected account misuse.

Your Privacy Choices & Rights

Subject to applicable law and the nature of the record, you may request assistance to:

• access or obtain information about personal data associated with your YumeWed account;
• correct inaccurate or incomplete profile/account information;
• request deletion or erasure of information that is no longer required, subject to lawful retention needs;
• withdraw consent where processing is based on consent, without affecting processing already lawfully carried out;
• raise a grievance about YumeWed's handling of your personal information;
• manage communication preferences and browser/device notification permissions.

Some requests may require identity verification before YumeWed can disclose, correct or delete information. Certain records may need to be retained where required for invoices, disputes, fraud prevention, legal obligations or other lawful purposes.

Children

YumeWed is designed for persons who are legally able to use wedding-service and business-management features. The Platform is not intended to knowingly collect personal information from children for independent commercial use.

If you believe a child has provided personal information without appropriate authorisation, contact YumeWed so the situation can be reviewed.

International Processing & Cloud Services

Some technology providers may operate infrastructure in multiple countries. As a result, limited technical or service data may be processed outside your state or country while providing hosting, email, push, security or related services.

Where cross-border processing is subject to applicable legal requirements, YumeWed will seek to use the relevant provider and contractual/technical safeguards as required.

Changes to this Privacy Policy

YumeWed may update this Privacy Policy when platform features, data practices, service providers or legal requirements change. The updated version will be published on this page and the "Last updated" date will be revised.

Where appropriate or required, YumeWed may provide additional notice for material privacy changes.